Terms and Conditions

By placing an order with Orderly, you acknowledge that you have read, understood, and agree to the following Terms & Conditions.

Services

Orderly provides concierge services, including but not limited to:

• In-home grocery delivery and refrigerator stocking
• Food and beverage delivery
• Specialty platters and grazing boards
• Balloon décor and floral arrangements
• Vacation rental arrival preparation and special occasion services

Payment

Full payment is required at the time of booking to secure your requested service date and time.

Refund & Cancellation Policy

All sales are final.

Due to the personalized nature of our concierge services, all bookings, service fees, food purchases, floral arrangements, balloon décor, and specialty items are non-refundable.

If you need to make changes to your order, please contact us as soon as possible. While we will make every reasonable effort to accommodate modifications, changes cannot be guaranteed once purchases have been made or service preparation has begun.

Product Availability & Substitutions

Orderly strives to purchase every item requested by our clients. However, product availability is subject to retailer inventory and seasonal supply.

If a requested item is unavailable, Orderly may:

• Substitute the item with a comparable product of similar quality, brand, size, or value.
• Select the closest available alternative when appropriate.
• Omit the item if no suitable substitute is available.

Fresh produce, bakery items, meats, flowers, balloons, platters, and seasonal products may naturally vary in appearance, color, size, or selection.

Balloon colors, floral varieties, decorative elements, and platter presentation may vary based on seasonal availability while maintaining the overall style and value of the purchased design.

Delivery

The customer is responsible for providing accurate delivery information, property access instructions, gate codes, and entry details before the scheduled delivery.

If Orderly is unable to access the property due to incorrect or missing information, additional service or redelivery fees may apply.

Vacation Rentals

For vacation rental deliveries, the customer is responsible for ensuring Orderly has authorized access to the property at the scheduled delivery time.

Orderly is not responsible for delays caused by:

• Property management restrictions
• Locked or inaccessible properties
• Changes to check-in times
• Weather, traffic, or circumstances beyond our control

Food Safety

Once groceries, prepared foods, platters, beverages, or perishable items have been delivered and stocked, responsibility for proper storage and consumption transfers to the customer.

Orderly is not responsible for food quality or safety after delivery has been completed.

Floral & Balloon Arrangements

Flowers are natural products and may vary in bloom, color, size, and longevity.

Balloon installations and arrangements are subject to environmental conditions including heat, wind, sunlight, and humidity. Orderly cannot guarantee the lifespan of balloons after delivery or installation.

Limitation of Liability

Orderly's liability is limited to the amount paid for the specific service provided.

Orderly is not responsible for indirect, incidental, or consequential damages, including retailer inventory shortages, manufacturer packaging changes, product discontinuations, or delays caused by events outside of our control.

Acceptance

By placing an order with Orderly, you agree to these Terms & Conditions and authorize Orderly to purchase requested items, make reasonable substitutions when necessary, and complete the requested concierge services.